Privacy Policy

Sol Script Healing

Last updated: 26 October 2026

1. Our Commitment to Your Privacy

At Sol Script Healing, your privacy, trust and confidentiality are important to us.

We are committed to protecting your personal information and ensuring that any information you share with us is handled with care, respect and confidentiality.

This Privacy Policy outlines how Sol Script Healing ("we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, make an enquiry, book a session, attend an event or participate in our services and programs.

We handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

Depending on how you interact with Sol Script Healing, we may collect:

  • Your name, email address and contact number.

  • Information submitted through website enquiries and booking forms.

  • Information provided through client intake, waiver and consent forms.

  • Relevant personal, health and wellbeing information voluntarily disclosed during sessions.

  • Appointment, transaction and payment information.

  • Client feedback, testimonials and correspondence.

  • Website usage information collected through Squarespace analytics.

We only collect information that is reasonably necessary to provide our services, communicate with you and manage our business operations.

3. Client Consent and Sensitive Information

As part of our energy healing, sound healing, coaching and personal development services, you may choose to share information relating to your physical, emotional, mental or personal wellbeing.

We understand that this information may be sensitive and deeply personal.

Before participating in certain services, clients may be required to complete a waiver and consent form through Jotform, our online form provider.

These forms help us understand relevant client information, communicate important details about our services and obtain appropriate consent.

Sensitive information is collected with your consent where required by law and is used only for purposes connected with providing our services or as otherwise permitted by law.

Information shared during private sessions is treated confidentially and will not be disclosed without your consent unless required or authorised by law.

4. How We Collect Your Information

We may collect personal information when you:

  • Visit our website at www.solscript.com.au.

  • Submit an enquiry or contact form.

  • Book an appointment through Calendly.

  • Complete a client waiver or consent form through Jotform.

  • Participate in a healing session, coaching program, workshop or event.

  • Communicate with us through email, phone or social media.

  • Subscribe to business updates or marketing communications.

  • Provide feedback or testimonials.

Where reasonable and practicable, personal information is collected directly from you.

5. How We Use Your Information

Your personal information may be used to:

  • Provide energy healing, sound healing, coaching and related services.

  • Manage appointments, enquiries and bookings.

  • Communicate important information before and after sessions.

  • Personalise sessions and support your individual needs.

  • Process and reconcile payments.

  • Deliver workshops, events and coaching programs.

  • Respond to enquiries and provide client support.

  • Share business updates, events and offerings where you have consented or where otherwise permitted by law.

  • Improve our website, services and client experience.

  • Maintain appropriate records and meet legal obligations.

We do not sell your personal information to third parties.

6. Third-Party Platforms and Services

Sol Script Healing uses selected third-party platforms to support the operation of our website and services.

These include:

Squarespace

Our website is hosted through Squarespace, which may collect website usage information through its built-in analytics and cookies.

Calendly

We use Calendly to manage appointments and online bookings. When you schedule a session, information you provide is processed through Calendly.

Jotform

We use Jotform to issue and collect client waiver and consent forms. Personal information submitted through these forms is processed and stored electronically through Jotform in accordance with its applicable privacy and security practices.

Linktree

We may use Linktree to provide convenient access to our website, booking services and other online resources.

Bank Transfers

Payments are accepted through direct bank transfer. We do not currently process payments through Stripe or PayPal.

We may retain relevant payment details and transaction records for accounting, reconciliation and legal purposes.

Third-party platforms operate under their own privacy policies and may store or process information outside Australia.

We encourage you to review their privacy policies to understand how they handle your information.

7. Client Records and Information Storage

We take reasonable steps to ensure client information is handled securely and confidentially.

Session notes are maintained in physical hard-copy records and are not stored in an electronic client management system.

These records may include information relevant to your sessions, personal goals, wellbeing and progress.

Client intake, waiver and consent forms submitted through Jotform are maintained electronically through that platform.

We take reasonable measures to protect both physical and electronic information from unauthorised access, misuse, loss or disclosure.

Access to client records is restricted to those who require the information for legitimate business or service delivery purposes.

8. Retention and Disposal of Information

We retain personal information and client records only for as long as reasonably necessary to provide our services, maintain appropriate business records and comply with applicable legal obligations.

We periodically review the information we hold to determine whether continued retention is necessary.

Where information is no longer required and there is no legal obligation to retain it, we take reasonable steps to securely destroy or de-identify it.

Physical client records are securely disposed of, and electronic records are deleted or de-identified where appropriate and practicable.

9. Website Cookies and Analytics

Our website uses Squarespace's built-in analytics and may use cookies to understand website traffic, visitor interactions and website performance.

We do not currently use additional third-party advertising pixels or tracking tools.

Cookies are small files stored on your device that help websites operate and provide information about how visitors interact with them.

You can manage or disable cookies through your browser settings, although this may affect certain website features.

10. Marketing and Communications

From time to time, Sol Script Healing may share information about upcoming events, services, programs and business updates.

We will only send marketing communications where you have consented or where otherwise permitted by applicable Australian law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us directly.

11. Testimonials and Client Experiences

We value the feedback and experiences shared by our clients.

We will seek your consent before publicly sharing identifiable testimonials, photographs or personal experiences relating to your sessions or participation in our services.

Where appropriate, testimonials may be shared anonymously to respect your privacy.

12. Accessing and Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

Requests can be made by contacting us using the details provided below.

We may need to verify your identity before providing access to personal information.

You may also request the deletion of your personal information. Such requests will be considered in accordance with applicable legal and record-keeping obligations.

13. External Links

Our website may contain links to external websites, booking platforms and social media pages.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

14. Privacy Concerns and Complaints

If you have questions or concerns about how your personal information has been collected, used or managed, please contact us directly.

We will review your concern and aim to respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology or legal requirements.

Any updates will be published on our website with the revised date displayed at the top of this page.

16. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Julie Chiem

Website: www.solscript.com.au

Email: julie@solscript.com.au

ABN: [Insert ABN]